40 Straight Answers, No Sales Language
Everything clients and procurement teams ask us before signing — including the questions most vendors avoid answering in writing.
Getting Started
5 questionsHow do I start working with you?
Submit the demand form with your country, city, service category and requirement. A senior consultant reviews it within one business day and proposes a 30-minute discovery call in your time zone. A scoped proposal follows within 48-72 hours of that call.
Is the first conversation free?
Yes. Discovery calls, indicative proposals and high-level architecture opinions are free and carry no obligation. We only charge once a Statement of Work is signed.
How quickly can you mobilise?
Typically 5-10 business days from signed SoW: NDA and MSA executed, access provisioned, tooling configured, kickoff run. Emergency incident response starts the same day.
Do you work with small companies or only enterprises?
Both. Our client base runs from 15-person startups to multinationals. The demand form lets you flag yourself as a startup or SME and we scale the commercial model accordingly.
Can individuals engage you, not just companies?
Yes. Individuals use our training academy, ISO Lead Auditor and Lead Implementer coaching, certification exam prep and 1:1 career mentoring.
Commercials & Contracts
6 questionsWhat engagement models do you offer?
Managed service with SLAs, dedicated team or squad, staff augmentation, fixed-scope project, time and materials, outcome or milestone based, advisory retainer, contract-to-hire, permanent placement, training cohort, and one-off audits or assessments.
Do you offer fixed prices?
Yes, wherever scope can be defined clearly — penetration tests, ISO programmes, audits and bounded software scopes. Open-ended discovery work is time and materials by necessity. We tell you which applies before you sign, with written change control either way.
How is managed service priced?
Per user or per device on a monthly subscription, with the SLA tier you select. Projects are day rate or fixed price. Staffing uses a transparent margin model — you see the split.
What currencies do you invoice in?
EUR, USD, GBP, CHF, AED, SAR, INR, SGD, AUD, CAD and ZAR. The demand form lets you select your preferred currency.
Who owns the intellectual property?
You do, unconditionally, from the first commit. Repositories sit in your organisation. Documentation, evidence and test artefacts transfer on payment. We retain rights only in pre-existing generic tooling.
Is there a minimum contract length?
No minimum on projects. Managed services run month to month after the initial onboarding period, with 30 days notice to exit and documented handover included.
Security & Confidentiality
6 questionsWill you sign an NDA?
Always, and before any technical detail is exchanged. Mutual NDAs are standard practice for us, not a negotiation.
Are your testers actually certified?
Yes. Our practice holds PCI QSA, OSCP, CISA, CDPSE, ISO 27001 LA and LI, ISO 42001 LA and LI, ISO 9001 LA, CEH, Certified Blockchain Professional (CBP) and Lean Six Sigma Black Belt. Credential IDs are verifiable on request.
How do you handle our data?
Classification first, then least-privilege access, encryption in transit and at rest, masking or tokenisation where appropriate, and residency controls. Our internal controls are aligned to ISO/IEC 27001 and designed with our CDPSE-certified privacy team.
Can we get background-checked, named personnel?
Yes. We provide named team members with background checks and signed confidentiality agreements before access is granted. Anonymised profiles are shared before you commit.
What is included in a penetration test report?
Executive summary for the board, technical findings with CVSS scores and exploitation evidence, business impact narrative, prioritised remediation guidance, and a retest certificate after you fix the findings. Findings are exploit-verified, not scanner output.
Do you re-test after remediation?
Yes — one free remediation re-test is included in every penetration testing engagement, with an updated clean-status certificate you can share with auditors and customers.
Compliance & ISO
6 questionsCan you certify us to ISO 27001 yourselves?
No, and no legitimate consultancy can. Certification must come from an accredited certification body. We implement the management system, run the internal audit, conduct a mock Stage 2, and manage the certification body relationship so you pass first time.
How long does ISO 27001 certification take?
10-16 weeks for a typical single-site scope, from kickoff to Stage 2 audit. Complex multi-site or multi-standard scopes take longer; we give you a dated plan before you commit.
How much of our team time does ISO require?
Typically 2-4 hours per week from each process owner plus a nominated coordinator. We write the documentation, build the evidence collection and run the audit programme.
We failed an audit. Can you fix it?
Yes. We triage the non-conformities, close them with documented evidence and prepare you for the follow-up visit — usually within 4-8 weeks.
Which standards and frameworks do you cover?
ISO/IEC 27001, ISO/IEC 42001, ISO 9001, ISO/IEC 27701, ISO 22301, ISO/IEC 20000-1, ISO 14001, ISO 45001, ISO 13485, IEC 62304, ISO 50001, SOC 2, PCI DSS v4.0, GDPR, India DPDP, HIPAA, DORA, NIS2, EU AI Act, IEC 62443, SOX and TISAX.
Can you do multiple standards at once?
Yes — an Integrated Management System with one documentation set, one audit programme and one management review covering several standards is usually cheaper and far easier to maintain.
AI, Data & Engineering
6 questionsWill our data train public AI models?
No. We default to zero-retention API configurations, VPC or on-premise deployment, and contractual no-training clauses. Sovereign and air-gapped deployments are available for regulated data.
How do you prove an AI feature is safe to ship?
Every use case gets a golden dataset and an automated evaluation harness. Releases are gated on accuracy, groundedness, toxicity and cost thresholds, with model cards and an impact assessment for your risk committee.
Do you help with the EU AI Act?
Yes — risk classification, technical documentation, human-oversight design and ISO/IEC 42001 management-system alignment, led by ISO 42001 LA and LI certified consultants.
Can you take over a project another vendor started?
Yes. We run a 1-2 week technical due-diligence audit first, then present a stabilisation and delivery plan with the risks made explicit rather than glossed over.
Do we need to replace our entire data stack?
Rarely. We usually add governance, modelling discipline and automated testing to what you already own, then modernise selectively where the business case is clear.
What technologies do you work with?
.NET, Java, Node.js, Python, PHP, React, Angular, Vue, Flutter, React Native, AWS, Azure, GCP, Kubernetes, Terraform, Snowflake, Databricks, BigQuery, Power BI, Tableau, Kafka, UiPath, Power Automate, SAP, Dynamics 365, Salesforce and ServiceNow, among others.
Global Delivery & Support
6 questionsWhich countries do you deliver in?
40+ countries actively, with delivery hubs in Frankfurt, London, Dubai, Bengaluru, Singapore, New York, Toronto and Johannesburg. The demand form lists every ISO country plus major cities.
Can you work in our time zone?
Yes. Choose nearshore for at least six hours of overlap, or follow-the-sun for genuine 24x7 continuity. You specify preferred work mode in the demand form.
Which languages do you deliver in?
English and German as standard. French, Spanish, Portuguese, Italian, Dutch, Arabic, Hindi, Urdu and others are available for corporate engagements on request.
What are your support SLAs?
15-minute first response for P1 incidents, 24x7x365 coverage on managed services, and 99.95% availability targets on managed infrastructure — all written into the contract.
Can you co-manage with our internal IT team?
Yes, and it is very common. We absorb the toil — monitoring, patching, after-hours, escalations — while your team keeps the strategic, business-facing work.
What if we are not happy with an assigned specialist?
Tell your delivery lead. We replace them within 10 business days at no cost, with documented handover so no context is lost.
Training Academy
5 questionsDo you train individuals or only corporate teams?
Both. Public cohorts and self-paced options for individuals; private cohorts, custom curricula and academy-as-a-service for organisations.
Are courses online or in person?
Both. Live virtual instruction is standard; on-site delivery is available across EMEA, the Middle East, APAC and the Americas.
Do we receive a certificate?
Every participant receives a TalentITan certificate of completion with competency evidence suitable for your ISO or HR records, and we prepare you for the official vendor or accredited exam.
What is your exam pass rate?
Consistently above 90% on first attempt across our certification tracks, supported by hands-on labs, mock exams and post-course mentoring.
Which certifications do you prepare people for?
CEH, OSCP, CISA, CISM, CISSP, CompTIA Security+, CDPSE, ISO 27001 LA/LI, ISO 42001 LA/LI, ISO 9001 LA, ISO 22301, Lean Six Sigma Yellow/Green/Black Belt, AWS, Azure, GCP, CKA, CKS, Terraform and Power BI.
Question Not Answered Here?
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